PSIRA Reg: 1264332 Info@mzansi-tracing.co.za | 012 006 5006

POPIA Policy

Protection of personal information.

Mzansi Tracing And Forensic Investigation handles personal information with confidentiality, purpose limitation and respect for South African privacy requirements.

Purpose of this policy

This POPIA Policy explains how Mzansi Tracing And Forensic Investigation may collect, use, store and protect personal information when visitors use this website, make enquiries or request tracing and investigation services.

Information we may collect

Depending on the enquiry or agreed scope of work, information may include:

  • Client name, contact details and communication records.
  • Information submitted through website forms, email, telephone or WhatsApp.
  • Case-related identifiers needed for lawful tracing, verification or investigation work.
  • Supporting documents or records voluntarily supplied by a client.
  • Technical website information such as device, browser or usage details where applicable.

How information is used

Personal information is used only for legitimate business and service purposes, including:

  • Responding to enquiries and confirming the requested service.
  • Assessing whether a matter can be accepted and lawfully handled.
  • Performing agreed tracing, verification, field enquiry or investigation services.
  • Preparing reports, findings, invoices or client communication.
  • Complying with applicable legal, regulatory, safety and record-keeping duties.

Lawful processing and confidentiality

Mzansi Tracing And Forensic Investigation processes personal information only where there is a lawful purpose, client instruction, legitimate interest, consent where required, contractual need or legal obligation.

Information relating to tracing and investigation matters is handled confidentially and shared only where required for the agreed service, lawful verification, reporting, compliance or legal purposes.

Information sharing

Personal information is not sold. Information may be shared with authorised personnel, approved service providers, legal representatives, regulators or lawful authorities where necessary and appropriate for the matter.

Security and retention

Reasonable administrative, technical and operational safeguards are used to protect personal information against unauthorised access, loss, misuse or disclosure.

Information is retained only for as long as needed for the purpose collected, the agreed service, lawful reporting, dispute management or applicable record-keeping requirements.

Your rights

Data subjects may request access to their personal information, correction of inaccurate information, deletion where legally appropriate, objection to processing where applicable, or information about how their data is handled.

Some requests may be limited by lawful investigation requirements, legal duties, contractual rights, record retention obligations or the rights of other parties.